Are you open year-round?
Yes, we operate all year!
However, certain repairs can only be performed at specific temperatures. If a repair cannot be completed during winter, we can either schedule it for spring or recommend a shop that can complete the work in cold conditions.
Do I need to be present for the appointment?
No — you do not need to be present when the technician arrives.
If you will not be present, please let us know in advance, as we require the service charge deposit and a card on file.
The unit must also be unlocked, with keys accessible and the space fully available for the technician to work.
Do you sell parts?
At this time, we do not keep an open inventory for retail purchase. Since we provide onsite repair only, we carry only the most common parts needed for mobile service.
If a part is required that we do not have on hand, we can pick it up locally or order it through one of our vendors.
Do you work with warranty or insurance?
We work with most warranty, extended warranty, and insurance companies. However:
- We do not work with manufacturer or dealership warranties. If your manufacturer or dealer warranty approves a repair, you would need to pay us directly and seek reimbursement from them.
- Some warranty or insurance companies do not cover repairs performed by onsite/mobile repair providers.
- Many policies also do not cover service-call fees or other non-labor items.
If you are unsure of your coverage, feel free to contact them—or reach out to us and we can help guide you.
How quickly can I get an appointment?
During peak season, appointments typically schedule 2–4 weeks out, depending on volume.
During winter, availability is much more flexible, typically 1 day to 1 week out.
What forms of payment do you accept?
We accept cash, check, debit cards, and credit cards.What if I live outside your service range?
You are welcome to reach out—our team can verify availability, confirm whether we can travel to your location, and provide the applicable service charge.
If you are outside the counties we serve and we are unable to assist, we are happy to provide recommendations or guidance for RV service providers in your area.
If you are an existing customer outside our service area, please contact our office directly, as special accommodations may be available.
What if I need to cancel my appointment?
To ensure fairness and respect for our time and resources, we maintain the following cancellation policy:
- Appointments must be canceled at least two (2) business days in advance.
- Cancellations made within two business days of the scheduled appointment will result in a $120.00 cancellation fee, equal to our standard service charge.
The cancellation fee will also apply if, upon arrival, the technician is unable to perform the scheduled service due to circumstances including, but not limited to:
- The unit being inaccessible
- The unit being outside the scope of our services (including trailer houses or non-RV residential structures)
- Unsafe or unsuitable site conditions
- Required utilities not being available
- Unsecured pets
- Any other condition that prevents the technician from safely or reasonably completing the service
In these situations, the appointment will be considered canceled and may also be subject to additional labor charges related to site arrival and setup.
All cancellation fees must be paid in full prior to scheduling any future appointments with our company. This policy allows us to maintain a reliable schedule and ensures our technicians are compensated fairly for their time. We appreciate your understanding and cooperation.
What if I need to reschedule my appointment?
We understand that plans can change. If you need to reschedule your appointment, please notify us at least two business days in advance.
Rescheduling with less than two business days’ notice may incur a $50.00 rescheduling fee, which will be added to your appointment invoice.
Customers do not need to be present for the appointment as long as the unit is fully accessible to the technician.
All rescheduling requests are handled on a case-by-case basis, but we appreciate advance notice to help us maintain timely service for all clients.
Thank you for helping us provide efficient and reliable mobile service.
What is your hourly rate?
Our shop rate is $175 per billable hour. This rate is based on the industry-standard allotted time for each repairable item.
To learn more, check out our Service Page.
What is your service area?
Happy Camper Mobile RV Service operates within the following Minnesota counties:
Anoka, Chisago, Dakota, Hennepin, Isanti, Ramsey, Sherburne, Washington, and Wright.
Please note that we do not service any locations in Wisconsin.
If you are an existing customer located outside this radius, feel free to reach out—special scheduling accommodations may be possible.
Where is Happy Camper Mobile RV Service located?
We do not have a physical shop location, as we are currently a strictly mobile service.
We are based out of Ham Lake, MN, and we come to you!
