FAQs

Yes, we operate all year!

However, certain repairs can only be performed at specific temperatures. If a repair cannot be completed during winter, we can either schedule it for spring or recommend a shop that can complete the work in cold conditions.

No — you do not need to be present when the technician arrives.

If you will not be present, please let us know in advance, as we require the service charge deposit and a card on file.

The unit must also be unlocked, with keys accessible and the space fully available for the technician to work.

At this time, we do not keep an open inventory for retail purchase. Since we provide onsite repair only, we carry only the most common parts needed for mobile service.

If a part is required that we do not have on hand, we can pick it up locally or order it through one of our vendors.

We work with most warranty, extended warranty, and insurance companies. However:

• We do not work with manufacturer or dealership warranties. If your manufacturer or dealer warranty approves a repair, you would need to pay us directly and seek reimbursement from them.
• Some warranty or insurance companies do not cover repairs performed by onsite/mobile repair providers.
• Many policies also do not cover service-call fees or other non-labor items.

If you are unsure of your coverage, feel free to contact them—or reach out to us and we can help guide you.

During peak season, appointments typically schedule 2–4 weeks out, depending on volume.

During winter, availability is much more flexible, typically 1 day to 1 week out.

You are welcome to reach out—our team can verify availability, confirm whether we can travel to your location, and provide the applicable service charge.

If you are outside the counties we serve and we are unable to assist, we are happy to provide recommendations or guidance for RV service providers in your area.

If you are an existing customer outside our service area, please contact our office directly, as special accommodations may be available.

To ensure fairness and protect our technicians’ time, cancellations must be made at least two business days in advance.

Failure to cancel within this timeframe will result in a charge equal to one hour of labor ($175.00).

This fee must be paid before any future appointments can be scheduled.

We appreciate your understanding and cooperation.

We understand that plans can change. If you need to reschedule your appointment, please notify us at least two business days in advance.

Rescheduling with less than two business days’ notice may incur a $50.00 rescheduling fee, which will be added to your appointment invoice.

Customers do not need to be present for the appointment as long as the unit is fully accessible to the technician.

All rescheduling requests are handled on a case-by-case basis, but we appreciate advance notice to help us maintain timely service for all clients.

Thank you for helping us provide efficient and reliable mobile service.

Our shop rate is $175 per billable hour. This rate is based on the industry-standard allotted time for each repairable item.

To learn more, check out our Service Page.

Happy Camper Mobile RV Service operates within the following Minnesota counties:

Anoka, Chisago, Dakota, Hennepin, Isanti, Ramsey, Sherburne, Washington, and Wright.

Please note that we do not service any locations in Wisconsin.

If you are an existing customer located outside this radius, feel free to reach out—special scheduling accommodations may be possible.

We do not have a physical shop location, as we are currently a strictly mobile service.

We are based out of Ham Lake, MN, and we come to you!