FAQs

Where do you service?

We service a 25-Mile radius around Ham Lake, MN. This area includes all of the Twin Cities and most of the outlying suburbs.

What if I live outside of your service area?

We provide service outside of our 25-Mile radius at our discretion. If we do service outside of this 25-miles, there will be a minimum of 3 hours of billable time and the service charge will not cover a second trip out.

Where is your shop?

Let me ask you this… where is your camper?

Wherever your camper or RV is parked is where our shop will be. We are strictly onsite service only, no physical shop to be found. If you need a repair that requires a shop, we will help you find one.

How quickly can I get an appointment?

We work with you to find an appointment that works best for you. While we may not be able to get you in right away, we do offer a 48-hour emergency service for those issues that just can’t wait. If you require same-day service or we need to operate outside of our normal business hours, the labor rate will be at a 50% increase of our current shop rate, with a $500 minimum labor charge (service call charge & parts not included in the minimum). We achieve to get you and your camper back on the road as soon as possible.

Do you sell parts?

At this time we do not keep an open inventory for our customers. Since we provide onsite repair only, we can only stock the most common parts for most repairs. If we need a part that we do not have on hand we can pick one up locally or order it through one of our vendors.

What is the shop rate?

We have a shop rate of $195 per billable hours which means we bill based on industry-standard allotted time per repairable item.

To learn more check out our service page!

What forms of payment do you accept?

We currently accept cash, check, debit and credit card payments.

Are we open all year round?

In short, Yes! Keep in mind though some repairs can only be preformed at certain temperatures, if we can not do it in the winter, we can either wait until spring or help find you a shop that can accommodate your needs.

What if I need to cancel my appointment?

We require a 48-hour notice prior to any cancellations. This period of time helps with rescheduling customers and technicians. If you cancel the appointment within those 48-hours before the appointment there will be a cancellation fee due equal to the service charge out to your location prior to any future servicing.

Do you work with warranty or insurance?

We work with most Warranty, Extended Warranty, and Insurance companies. Although we are willing to work with all these companies, some do not cover repairs done by onsite repair companies. If you are unsure what yours will cover, give them a call or get into contact with us. Also be aware that some may not cover onsite repair service-call fees or other items.

Don’t see your question?